The reception desk

The booking form sits on the public page of the clinic — choose a service, a doctor and a slot without leaving it.

A confirmation right after booking, then reminders 24 hours and 2 hours before the appointment, in the language the patient chose.

The reminder carries a button that confirms attendance, so the clinic knows which slots are really taken.

Sign up for the waiting list, and when somebody cancels or moves an appointment the slot is offered on automatically, in order.

Clinics build forms of their own, send them ahead of the appointment and receive the answers attached to the visit.

Clinic and patient talk in a single thread attached to the visit, attachments included, instead of scattered emails.

Every request, message and returned form lands in a single queue with a status and an owner, so nothing waits unassigned.

Set working blocks and exceptions once — bookable slots are built from them and rebuilt whenever the schedule changes.

How many patients did not turn up, how full the calendar was, and where the bookings came from.

One place for the whole team, with an explicit line between what a patient sees and what stays inside the clinic.

Clinics connect a payment account of their own and can charge for a visit at the moment of booking.

A single export covering messages and attachments — for patients exercising the right to data portability, and for clinics taking their own data with them.

Consent to receive text messages is recorded together with where it came from, and replying STOP stops them at once.

A public record of what changed in every release, available in 15 languages, next to the roadmap of what is still ahead.

A clear starting path, an inbox of your own, and one switch between your patient view and the clinic you work for.

We cut a large share of the traffic the service was generating against its own database, and destination pages load faster because of it.

The public booking path is audited automatically against WCAG 2.2 AA before every release, on desktop and on a phone screen.