SafeTripVax Terms of Service

• We provide a technical platform to browse and compare information (including user- and clinic-provided content).
• We may moderate content to reduce illegal or harmful material and to improve information quality.
• We do not verify medical qualifications, licenses or clinical outcomes unless explicitly stated for a specific feature.
• We do not guarantee that any clinic, offer or user opinion is accurate, complete or up to date.

• For emergencies, call your local emergency number (in Poland and the EU: 112).
• Do not rely on the Service for emergency or time-critical medical decisions.

• User – any person using the Service.
• Patient – a User seeking information about vaccines, diseases, clinics or travel health.
• Clinic – an entity that maintains a profile or publishes information in the Service.
• Account – a User profile enabling access to additional features.
• Content – text, images, reviews and other materials available in the Service.

• Posting illegal content, personal data of third parties without a legal basis, or content that infringes intellectual property rights.
• Impersonation, fraud, manipulation of ratings/reviews, or automated scraping that disrupts the Service.
• Attempting to compromise security, introduce malware, or interfere with the Service's operation.

• You must be at least 16 years old to create an Account or use features that involve personal data processing (in accordance with GDPR Article 8 and Polish data protection law).
• If you are under 16, you may only use the Service with the consent and supervision of a parent or legal guardian.

• You may request deletion of your Account at any time via your account settings or by contacting us at [email protected]. We will process such requests in accordance with GDPR Article 17 (right to erasure).
• You have the right to receive your personal data in a structured, commonly used and machine-readable format (GDPR Article 20 – data portability).
• Certain data may be retained after account deletion where required by law (e.g., tax and accounting records, data necessary to establish or defend legal claims).

By publishing Content, you grant the Administrator a non-exclusive, worldwide, royalty-free license to host, display, process and moderate that Content for the purpose of operating and improving the Service. The license ends when the Content is removed, except that we may retain limited backups for legal and security purposes.

• If you believe Content violates law or your rights, contact us at [email protected] with a description and a link/screenshot.
• For copyright-specific reports, use the dedicated report flow available in the Service.

• In accordance with the EU Digital Services Act (Regulation 2022/2065), we apply the following content moderation measures: automated detection of spam and prohibited content, manual review by trained moderators, and user-driven reporting.
• Decisions to restrict or remove Content are based on these Terms, applicable law and our content policies. We strive to act proportionally and to respect fundamental rights, including freedom of expression and information.
• If your Content is removed or your Account is restricted, you will be notified with a clear statement of reasons and the legal or contractual basis for the decision, unless notification is not possible for legal or safety reasons.

• If you disagree with a content moderation decision (removal of Content, restriction of visibility, or suspension of your Account), you may submit a complaint by email to [email protected] within 6 months of the decision.
• Complaints are reviewed by a qualified person who was not involved in the original decision. We will inform you of the outcome without undue delay.
• If we reverse a decision, we will promptly restore the Content or access. You also have the right to refer the matter to a certified out-of-court dispute settlement body or to seek judicial redress.

Where the Service uses automated systems to recommend or rank content (e.g., clinic listings, search results, health information), the main parameters include: relevance to your search query, geographic proximity, user ratings and reviews, and data completeness. These recommendations are not based on profiling of the User within the meaning of GDPR Article 22. You may contact us at [email protected] for more information about how our recommendation systems work.

• If you are a consumer in the EU/EEA, you have the right to withdraw from a distance contract for paid services within 14 days of concluding the contract, without giving any reason (Directive 2011/83/EU on consumer rights; Polish Act of 30 May 2014 on Consumer Rights, Art. 27).
• To exercise this right, send a clear written statement (e.g., by email to [email protected]) before the 14-day deadline expires. You may use the model withdrawal form in Annex I to Directive 2011/83/EU or a withdrawal form available in your account settings.
• If, at your explicit request, we begin providing a digital service before the withdrawal period expires, you will be asked to acknowledge that you thereby lose the right of withdrawal once the service has been fully performed (Art. 38 point 13 of the Polish Act on Consumer Rights).
• Refunds will be issued within 14 days of receiving your withdrawal notice, using the same payment method as the original transaction, unless you expressly agree otherwise. No additional fees will be charged for the refund.

• Consumers in the EU may use the EU Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
• In Poland, consumers may also seek out-of-court resolution through: (a) mediation by the Provincial Inspector of the Trade Inspection (Wojewódzki Inspektor Inspekcji Handlowej); (b) a permanent consumer arbitration court (stały polubowny sąd konsumencki) at the Provincial Inspector of the Trade Inspection; (c) municipal or county consumer ombudsmen (powiatowy/miejski rzecznik konsumentów).
• A list of certified ADR (alternative dispute resolution) entities in Poland is maintained by the Office of Competition and Consumer Protection (UOKiK) at https://uokik.gov.pl.
• Using out-of-court dispute resolution is voluntary. Neither party is obliged to accept the outcome unless they expressly agree to do so.