FAQ for Travel Health Clinics — Joining Medova

Create a clinic account at medova.health/register and select "Clinic" as your role. Fill in your clinic details including name, address, services, and opening hours. After submission, our team will verify your information within 2-3 business days.

Yes, a basic clinic profile is completely free. It includes your clinic listing, contact information, and basic service details. Premium plans with enhanced visibility and advanced features will be available soon.

We verify your clinic's registration data, medical license number, and physical address. You may be asked to provide a copy of your medical license or registration certificate. The verification process ensures patient safety and trust.

Typically 2-3 business days. You will receive an email notification once your clinic is verified and your profile goes live. If additional information is needed, our team will contact you directly.

Yes, you can add multiple locations under one clinic account. Each location gets its own profile with separate opening hours, staff, services, and contact details. This is ideal for clinic networks or multi-branch practices.

Log in to your clinic dashboard and navigate to Profile Settings. You can update your clinic name, description, address, opening hours, services, photos, and contact information at any time. Changes are visible immediately after saving.

You can list all travel medicine services: vaccinations, pre-travel consultations, malaria prophylaxis, travel health certificates, post-travel checkups, and any other services your clinic offers. Each service can include a description and pricing.

Yes, you can add a price list for individual vaccinations and consultations. Transparent pricing helps patients make informed decisions and increases booking conversions. Prices are shown in your local currency.

Patients discover clinics through country and city pages, the Clinics directory, and search results. Your clinic appears based on location, available vaccines, and specializations. A complete profile with photos and pricing ranks higher in search results.

The clinic dashboard shows profile views, contact button clicks, most searched vaccinations, and traffic sources. These insights help you understand patient demand and optimize your service offerings.

Currently, patients contact clinics directly via phone, email, or website links shown on your profile. We are building an integrated online booking system that will allow patients to see available slots and book directly through Medova.

Yes, you will receive email notifications when patients click your contact button or send inquiries through the platform. You can customize notification preferences in your dashboard settings.

No. Patients pay your clinic directly for all medical services. Medova does not take any commission or percentage from patient visits or treatments. Our revenue model is based on optional premium clinic plans, not commissions.

A patient review system is currently in development. When launched, patients will be able to rate their experience and write reviews. You will be able to respond to reviews from your dashboard. Reviews help build trust and attract new patients.

Currently, patients reach you via your contact details (phone, email, website). We are developing a secure in-platform messaging system that will enable direct, GDPR-compliant communication between clinics and patients.

Premium plans are coming soon. They will include priority placement in search results, extended analytics, the ability to highlight services, a verified badge, and access to the integrated booking system. Pricing will be available on our website.

When premium plans launch, they will be billed monthly or annually via Stripe. Annual plans will offer a discount. You can cancel anytime, and your premium features will remain active until the end of the billing period.

Yes, you can cancel your premium subscription at any time from your dashboard. After cancellation, premium features remain active until the end of your current billing period. Your basic profile will continue to be visible to patients at no cost.

Yes, you will receive electronic invoices for every payment via email. All invoices are also accessible in your clinic dashboard under Billing History. Invoices include all details needed for your accounting records.

Email us at office@medova.health with "Clinic Support" in the subject line. Our team typically responds within 24 hours on business days. We are also developing a dedicated clinic support channel with priority response times for premium partners.